We aim to make BIGI readable and usable with a keyboard, assistive technology and different screen sizes.
Scope and approach
This statement covers heybigi.com and describes accessibility checks in the application at app.heybigi.com. WCAG 2.2 Level AA guides our improvements. We do not claim independent certification or complete service conformance.
A complete signup journey includes Instagram authorisation and the BIGI application. Required third party steps remain part of that journey even though BIGI cannot change their interface. Local app tests do not establish accessibility of the complete live process.
Reading and navigation
Pages use structured headings, labelled navigation, keyboard focus indicators and a skip to content link. Meaningful photographs have text alternatives. Illustrative chat messages use selectable HTML text rather than text baked into images.
Walkthrough steps have labelled buttons and a consistent preview frame. A preview containing more content than fits can be focused and scrolled. Layouts adapt to smaller screens without requiring the whole page to scroll horizontally.
Optional analytics is offered during onboarding with equally accessible accept and refuse actions. Inline controls in Profile and our privacy and cookie pages let you change your choice without opening a popup. App sign in errors preserve entered information, and account deletion includes an explicit cancellation action.
Motion controls
The chat walkthrough advances with page scrolling and includes previous and next controls. Brain examples rotate while visible; focusing or selecting a card holds its content, and hovering over the reply pauses changes. A reduced motion preference disables automatic rotation and decorative movement. Step previews change only when selected.
Checks and limitations
The 14 September 2026 assessment included all 44 public marketing pages in Chromium, Firefox and WebKit, keyboard interactions, narrow layouts and text spacing overrides. Actual 200% and 400% browser zoom was checked in Chrome for Testing on macOS. WebKit automation is not an installed Safari or iPhone test.
Controlled app checks cover returning email sign in, onboarding, saved conversations, Brain information, content drafts, reply review and account controls. Test workspaces use fictional data and disabled external delivery. Content drafts preserve the image descriptions entered by their author, and Brain information can be exported as selectable JSON text.
Remaining verification includes installed Safari with VoiceOver, physical mobile screen readers, voice and switch input, the live Instagram authorisation journey and a controlled support exchange. No spoken output result is claimed from an automated accessibility tree. Paid checkout is not open and must be assessed before release.
Automated checks cannot establish full accessibility. Photographs and product screenshots may contain details not reproduced in their alternatives; material product information is also explained in HTML. If a feature or format prevents you from accessing information, contact us for assistance or an alternative format.
Report an accessibility problem
Email info@heybigi.com with the page address, what you were trying to do and what prevented you from doing it. If useful, include your browser, device or assistive technology. These details are optional; do not send account credentials or private messages.
Tell us how you would prefer to receive a response or the information you need. We will assess the barrier and work with you on a practical way to access it. Our Privacy Notice explains how contact correspondence is handled.
Useful links
Contact the privacy team · Legal centre · Privacy notice · User Agreement · Request deletion
Your rights: Swedish Authority for Privacy Protection · EU General Data Protection Regulation