This agreement applies to BIGI’s professional service. Free access creates no charge. Pro costs €25 per workspace per month, excluding applicable VAT. Paid activation requires a separate confirmation.
Agreement and operator
The service provider is Stockholm IT Academi AB, organisation number 559337-9141, VAT number SE559337914101, Fallskärmsgatan 1 lgh 1302, 128 34 Skarpnäck, Stockholm, Sweden. Contact info@heybigi.com. This User Agreement governs your use of BIGI and is presented for acceptance when you create an account or activate a paid service.
You must be at least 18 and have authority to act for the business or account you connect. BIGI is offered for professional and business use. Mandatory rights under applicable law take precedence over conflicting provisions.
Accounts and connected services
Provide accurate account information, protect sign in access and promptly report unauthorised activity. You may connect only accounts and information you are authorised to manage. You remain responsible for your workspace instructions and authorised users.
Instagram features require a professional account, the necessary permissions and availability from Meta. Meta may restrict, revoke or change access. BIGI is independent of Meta and Instagram; we do not promise approval, uninterrupted API access, publishing eligibility or a particular account outcome.
Free and Pro plans
Free includes the workspace, guided business setup, Brain knowledge, campaign and content planning, manual review and workspace data export. It carries no subscription fee and does not create a paid subscription.
Pro is offered at €25 per workspace per month, excluding VAT where applicable. Its intended connected capabilities include eligible comment and DM automation, comment to DM campaigns, lead forms, approved links, activity insights and human takeover controls. Paid checkout and paid activation are not currently open. Creating a BIGI account is not a purchase, a paid subscription or an authorisation to charge.
Before paid activation we provide the effective start date, applicable tax, total price, included service and payment method for your express acceptance. AI image and video generation are not included in the advertised Pro price. No additional paid usage or overage charge is authorised merely by using the website.
Billing, renewal and cancellation
When a Pro subscription has been expressly activated, it is billed monthly in advance and renews monthly until cancelled. Charges and any tax must be disclosed before your commitment. A failed payment may lead to a pause of paid features after notice.
You can cancel by emailing info@heybigi.com from your account email. Cancellation takes effect at the end of the current paid period, unless we agree an earlier date or law requires otherwise. Cancellation does not itself delete workspace data.
Fees for an already started business subscription period are generally not refunded for unused time, except for erroneous charges, remedies required by law or an agreed refund. Contact us promptly about billing errors or an unavailable paid service. A material change to the subscription price will be notified at least 30 days before it applies, with the option to cancel before renewal.
Your content and AI output
You retain your rights in the content and business information you provide. You grant us the limited permission needed to host, process and transmit that material to deliver the service according to your instructions. This does not transfer ownership of your brand or source material.
You must have the necessary rights and lawful basis for the material and personal data you submit. You are responsible for reviewing facts, prices, dates, links and rights before using generated content or enabling automation. AI output may be inaccurate, incomplete or similar to output produced for others; exclusivity and intellectual property protection are not guaranteed.
BIGI’s software, brand and website remain the property of the provider or relevant licensors. You may not copy, resell, reverse engineer beyond rights provided by law or misrepresent the service as your own.
Responsible automation
Use Observe, Review and Automatic modes proportionately to the risks of the activity. Set approved sources and restrictions, supervise results and take over when necessary. Do not use BIGI to make legal, medical, employment, credit or similarly consequential decisions about people.
The acceptable use policy forms part of these terms. Unsolicited mass messages, bought engagement, impersonation, unlawful discrimination, harmful content and bypassing platform restrictions are prohibited. You remain responsible for your offers, fulfilment, customer promises and legal notices.
Privacy and data processing
Our privacy notice explains processing for our own purposes. Where we process follower or lead information on your behalf, you remain the controller. A binding Article 28 data processing agreement is required for that processing; the GDPR page sets out the processing scope and safeguards but does not claim that a signed agreement exists merely because you read it.
You must provide any required notices to your audience and obtain any consent or other lawful basis necessary for your use. Use the export and deletion routes when ending the service or responding to an individual.
Availability, suspension and ending access
We work to provide a usable service but do not promise continuous availability, error free AI output or increased revenue, followers or sales. Features can be limited by maintenance, provider outages, permissions and product changes.
We may restrict activity that threatens security, breaches these terms or creates legal or platform risk. Where practical and lawful we explain the reason and an opportunity to resolve it. Serious or urgent issues may require immediate suspension. You can ask for review at info@heybigi.com.
You may stop using Free at any time and request deletion. When a paid service ends, its connected paid functions stop; you can request export before deletion. We will provide reasonable notice of discontinuing a paid service and address prepaid fees for any service period we cannot provide.
Liability and disputes
To the extent permitted for business contracts, neither party is liable for indirect or consequential losses, including lost profits or business opportunities. The provider’s total contractual liability is limited to the fees you paid for BIGI in the 12 months before the event giving rise to the claim.
These limits do not exclude liability that cannot legally be excluded, fraud, deliberate misconduct, gross negligence or mandatory data protection and consumer remedies. The service must still meet any non excludable requirements of applicable law.
Swedish law governs these terms, excluding conflict of law rules. Contact us first to seek a practical resolution. Disputes are subject to the competent Swedish courts, without limiting a mandatory right to bring proceedings elsewhere.
Changes and contact
The version date at the top identifies the agreement you accepted. We may update this agreement as the service changes. Material contractual changes will be communicated at least 30 days before taking effect unless law or urgent security needs require a shorter period. Where renewed acceptance is required, we will ask before continued use of the affected service. You may stop using the service and cancel before a change takes effect.
If part of these terms is unenforceable, the remainder continues to apply to the extent allowed by law. Questions about the agreement, billing or cancellation go to info@heybigi.com.
Useful links
Contact the privacy team · Legal centre · Privacy notice · User Agreement · Request deletion
Your rights: Swedish Authority for Privacy Protection · EU General Data Protection Regulation