Be there for customers. Even when you’re busy.

BIGI helps with posts, campaigns and customer questions on Instagram. Share the right information and links without spending the whole day in your inbox.

Sunday Claysundayclay.studio

Today, 9:41

Follower: I’ve never tried pottery. Can I come to the workshop?
Sunday Clay: Yes! It’s for beginners. We’ll help you get started.
Follower: What does the €9 include?
Sunday Clay: Clay, tools and firing. Choose your session on our booking page.

Fictional account. Illustrative Instagram conversation.

A useful answer.
A natural next step.

Alex messages Sunday Clay about its introductory pottery workshop.

Alex gets the workshop details. The booking page confirms available sessions. BIGI uses the account information and reply rules the owner has approved.

From your next post
to the next conversation.

Plan the next post

Turn a product, service or event into a caption and content draft. Use your own images and approve the finished post.

Make enquiries easier

Choose a campaign keyword and the correct product or booking link. BIGI can send it when someone asks in an eligible comment or DM.

Answer common questions

Use approved details to explain pricing, services or policies. Take over requests that need a person’s judgement.

Your information.
Your decisions.

Your opening hours, services, product details, policies and destination links. Update Brain when your business changes.

A saved FAQ is not live stock or availability. Your shop or booking system confirms orders and appointments. Custom integrations require separate developer setup; ready-made shop integrations are not included.

Choose what runs: Observe activity, review suggestions before sending, or allow eligible actions to run automatically within your rules.
Take over at any time: Pause automation and reply yourself. Human takeover and opt-outs stop automatic replies.
Keep follow-ups relevant: Further DMs require an eligible conversation and an open messaging window. A comment or a follow is not permission for unlimited messages.

Connected actions depend on available permissions and account eligibility. Review content before publishing; automatic Story publishing requires an eligible Business account. AI image and video generation is not included in the Free or €25 Pro plans.

Read the Instagram connection guide